Resume

Dewan Mahmud

Norcross, Georgia · 678-851-6874 · rockyit10@gmail.com · LinkedIn · GitHub

Professional Summary

Passionate Software Engineer in training at Per Scholas with skills in JavaScript, HTML, CSS, and the MERN Stack. Transitioning from over a decade of technical support experience into software development. Quick learner focused on creating efficient, user-friendly applications and helping organizations achieve their goals through teamwork and reliable results.

Technical Skills

  • Programming: JavaScript, HTML5, CSS3, Core Java (basic)
  • Web: Responsive Design, JavaScript DOM, Tailwind CSS, Bootstrap, React (learning)
  • Database: MongoDB (learning), CRUD Concepts
  • Tools: Git, GitHub, VS Code, Chrome DevTools, Selenium WebDriver, Figma, Microsoft Office

Projects

  • Interactive Personal Blog — Oct 2025 (localStorage posts) · Website
  • Blog Preview Card — Sep 2025 (semantic HTML/CSS)
  • DewanTechUS Portfolio Website — 2025 · Website

Education & Certifications

  • Per Scholas — Software Engineering (MERN Stack) | 2025
  • ISTQB Certified Tester (Agile FL) — ASTQB | 2023
  • QA Analyst Certification — JanBask | 2023
  • GED — U.S. Education Requirements | 2017
  • CSE (Computer Science & Engineering) — AUST, Bangladesh | 2010

Work Experience (Recent)

  • Postal Worker CPU Unit & Retail Manager — Duluth, Georgia | Jan 2025 – Aug 2025
    • Managed USPS CPU operations with 100% compliance and 20% faster service
    • Supervised customer transactions and ensured daily cash reconciliation accuracy
    • Trained and supported new team members, improving workflow efficiency by 15%
  • Computer Consultant — Maq Inc., Montgomery, Alabama | Feb 2019 – Jun 2020
    • Repaired 150+ computers and improved performance by 30%
    • Installed and configured software/hardware solutions for small business clients
    • Provided technical support that reduced downtime by 25%
  • Founder — BIT Technology, Bangladesh | Jan 2008 – Jun 2021
    • Trained 300+ learners in computer literacy and troubleshooting
    • Designed and delivered IT workshops for local schools and small businesses
    • Increased company growth by 40% through strategic marketing and training programs

More About Me

2008 – 2022

Founder & IT Trainer

BIT Technology · Bangladesh

  • Founded and operated an IT training and support business
  • Trained and mentored 300+ learners in computer fundamentals and troubleshooting
  • Designed and delivered hands-on IT workshops for individuals and small organizations
  • Provided system upgrades, computer repair, and network installation services
  • Contributed to 40% business growth through training programs and client services
2023

Senior IT Support

Anaconlegion Inc. · USA

  • Provided senior-level IT support to ensure system stability and uptime
  • Supported software and hardware validation processes
  • Diagnosed and resolved complex technical issues across teams
  • Maintained documentation and support workflows
2021 – 2022

Computer Consultant & Senior IT Support

Maq Inc. · USA

  • Delivered high-level IT consulting and technical support
  • Diagnosed and resolved hardware and software issues
  • Installed, configured, and optimized computer systems
  • Reduced downtime through proactive system maintenance
2019 – 2020

Retail Manager & Senior Sales Representative

Eagle Chevron Gas Station · USA

  • Managed daily retail operations and supervised staff
  • Ensured accurate cash handling and inventory control
  • Trained team members to improve efficiency and customer service